Hannoline is committed to handling every Filipino player's personal data with honesty and care.
1 Overview
Your privacy matters to Hannoline. This Privacy Policy explains how hannoline collects, uses, stores, and protects the personal data of players and visitors who interact with our platform. It also describes your rights in relation to that data and how to exercise them.
Hannoline is a licensed Philippine online gaming platform. Operating under a valid gaming licence means we are legally required to collect certain categories of personal data — particularly for identity verification, age verification, and anti-money laundering compliance. Beyond those regulatory requirements, we collect only the data that is genuinely necessary to provide you with a functional, personalised, and secure gaming experience.
This policy applies to all personal data processed by hannoline in connection with your use of our website, platform features, games, promotions, and any communication you have with our support team. By creating a hannoline account or using our platform, you confirm that you have read and understood this Privacy Policy.
Quick note: If you're not sure what any part of this policy means, our support team is happy to explain it in plain terms. Reach us anytime at support@hannoline.net or via live chat on the hannoline platform.
2 Data We Collect
Hannoline collects personal data across several categories, depending on how you interact with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Age & identity verification (KYC), regulatory compliance |
| Contact Data | Email address, mobile number | Account communication, security alerts, support |
| Financial Data | GCash number, Maya account, bank account details, card details (last 4 digits only) | Deposits, withdrawals, AML compliance |
| Transaction Data | Deposit history, withdrawal history, bet records, win/loss records | Account management, regulatory reporting, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud prevention, technical support |
| Usage Data | Pages visited, features used, session duration, game play history | Platform improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence | Quality assurance, dispute resolution, training |
Hannoline does not collect sensitive categories of personal data (such as health data, political opinions, or racial origin) unless specifically required by law or explicitly provided by you in connection with a responsible gaming request.
3 How We Collect Your Data
Hannoline collects personal data through the following channels:
- Direct interaction: When you register for a hannoline account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or update your account settings, you directly provide data to us.
- Automated technologies: When you browse the hannoline platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 6 for more detail on cookies.
- Third-party payment providers: When you use GCash, Maya, your bank, or a card to deposit or withdraw, our payment processing partners share transaction confirmation data with us. Hannoline does not receive or store your full card numbers or e-wallet PIN.
- Identity verification services: Where required by regulation, hannoline may work with licensed identity verification providers who process your ID documents on our behalf to confirm your identity and age.
- Fraud and risk detection systems: Hannoline uses automated monitoring tools that analyse account behaviour patterns to detect and prevent fraud, collusion, and money laundering.
Hannoline's secure data practices protect Filipino players from Dumaguete to Davao and everywhere in between.
4 How We Use Your Data
Hannoline uses personal data only for the purposes described in this policy. The legal bases on which we process your data are:
Contract Performance
To operate your hannoline account, process deposits and withdrawals, settle bets, handle disputes, and deliver all the platform features you've signed up for — we need to process your personal data. Without it, we simply can't run your account.
Legal and Regulatory Obligations
As a licensed gaming operator in the Philippines, hannoline is required by law to verify the identity and age of all players, maintain records of financial transactions, monitor for and report suspicious activity under anti-money laundering regulations, and retain data for audit purposes. These obligations exist independently of your consent — they're requirements of our operating licence.
Legitimate Interests
Hannoline processes certain data based on legitimate interests — specifically:
- Detecting and preventing fraud, account abuse, and cheating
- Improving platform performance and user experience based on usage patterns
- Maintaining platform and network security
- Conducting responsible gaming monitoring to identify players who may be at risk
Where we rely on legitimate interests, we balance those interests against your rights. If you have concerns about any specific processing activity, please contact us.
Consent
Where hannoline sends you optional marketing communications — such as promotional emails about new games, bonuses, or events — we do so only with your consent. You can withdraw that consent at any time through your account communication preferences or by contacting support. Withdrawing marketing consent does not affect our ability to send you transactional messages related to your account (e.g., deposit confirmations, security alerts, settlement notifications).
6 Cookies & Tracking Technologies
Hannoline uses cookies and similar technologies to make the platform work properly, to keep you logged in, and to understand how players use the platform so we can keep improving it.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against certain attack types. You cannot opt out of essential cookies without losing platform functionality.
- Functional cookies: Remember your preferences — such as your preferred language, game settings, or notification preferences — so you don't have to set them again each time you visit.
- Analytics cookies: Help us understand which features and pages are most used, where players encounter difficulties, and how platform performance can be improved. Data from analytics cookies is aggregated and not used to identify individual users.
- Security cookies: Used by our fraud monitoring systems to detect unusual login patterns or suspicious activity on your account.
Hannoline does not use third-party advertising cookies or allow external advertising networks to track players across other websites through our platform.
Managing Cookies
You can manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect platform functionality — for example, disabling functional cookies will mean your preferences are not saved between sessions. Essential and security cookies cannot be disabled without affecting your ability to use the platform.
7 Data Retention
Hannoline retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention guidelines apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years from account closure | Philippine gaming regulatory requirements, AML obligations |
| Financial transaction records | 5 years from transaction date | AML compliance, tax and audit requirements |
| Betting history | 3 years from account closure | Dispute resolution, regulatory reporting |
| Support communications | 2 years from last contact | Quality assurance, dispute evidence |
| Marketing preferences | Until consent is withdrawn | Consent management |
| Technical / log data | 90 days | Security monitoring, fraud detection |
After the applicable retention period, hannoline deletes or anonymises your personal data in a secure manner. Where anonymisation is not possible due to technical constraints, data is restricted from further active use.
8 Data Security
Hannoline's security infrastructure is designed to protect every player's data and funds around the clock.
Hannoline takes the security of your personal data seriously and has implemented technical and organisational measures appropriate to the risk level of the data we hold. These include:
- Encryption in transit: All data transmitted between your device and hannoline's servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms an encrypted connection is active.
- Encryption at rest: Sensitive data stored on hannoline's servers — including identity documents and financial data — is encrypted at rest using industry-standard encryption methods.
- Access controls: Access to personal data within hannoline's organisation is restricted on a need-to-know basis. Staff who handle personal data are trained in data protection practices and are bound by confidentiality obligations.
- Two-factor authentication: Hannoline supports and encourages two-factor authentication (2FA) for all player accounts to protect against unauthorised access.
- Intrusion detection: Our infrastructure is monitored for suspicious activity, and automated alerts are triggered when access patterns deviate from normal usage.
- Breach response: In the event of a data breach that is likely to result in risk to your rights and freedoms, hannoline will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.
Your role in security: Hannoline's security measures protect data on our end, but account security also depends on you. Use a strong, unique password for your hannoline account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorised account access, contact hannoline support immediately.
9 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing regulations, you have the following rights in relation to your personal data held by hannoline:
Right to Access
Request a copy of the personal data hannoline holds about you, along with information on how it is being processed.
Right to Correction
Request correction of inaccurate or incomplete personal data. You can update most details directly in your hannoline account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected — subject to our legal and regulatory retention obligations.
Right to Object
Object to the processing of your data where hannoline relies on legitimate interests, including objecting to profiling for direct marketing purposes.
Right to Portability
Request your personal data in a structured, commonly used format that can be transferred to another service provider where technically feasible.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe hannoline has mishandled your personal data.
To exercise any of these rights, contact hannoline's support team at support@hannoline.net with "Privacy Request" in the subject line. We will acknowledge your request within five (5) business days and aim to resolve it within 30 days. Complex requests may require additional time, in which case we will keep you informed of progress.
Hannoline will not discriminate against you for exercising your privacy rights. We may, however, be required to retain certain data despite a deletion request due to regulatory and legal obligations — in which case we will explain the reason for the limitation.
10 Minors
Hannoline's services are strictly for persons aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If you are a parent or guardian and believe that a minor has provided personal data to hannoline or accessed our platform, please contact us immediately at support@hannoline.net.
Upon receiving a verified report involving a minor, hannoline will promptly investigate, close the relevant account, delete the personal data of the minor to the extent permitted by law, and report the matter to relevant authorities as required.
We recommend that parents and guardians use parental control tools on shared devices to prevent access to gaming platforms by minors. Hannoline supports efforts to prevent underage gambling and takes this obligation seriously.
11 Cross-Border Data Transfers
Some of hannoline's service providers — including cloud infrastructure providers and certain software vendors — may be located outside the Philippines. Where personal data is transferred outside the country, hannoline ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
These safeguards may include contractual clauses that require the receiving party to process your data in accordance with applicable privacy laws and to maintain security standards equivalent to those hannoline applies.
If you would like more information about specific cross-border transfers and the safeguards in place, please contact us at support@hannoline.net.
12 Changes to This Privacy Policy
Hannoline may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered players via email and/or a notice on the hannoline platform before the changes take effect.
The most current version of this Privacy Policy is always available on this page. The "Last Updated" date at the top of the page reflects when the most recent changes were made. We encourage you to review this page periodically.
Your continued use of the hannoline platform after an updated Privacy Policy takes effect constitutes acceptance of the revised policy. If you have concerns about any changes, please contact us before the effective date — our team is happy to discuss them.
13 Contact Us
Hannoline's team is available to answer questions about this Privacy Policy or about how your personal data is handled. The best ways to reach us are:
- Email: support@hannoline.net — use "Privacy Request" or "Privacy Question" in the subject line for data-related enquiries
- Live chat: Available through the hannoline platform seven days a week
- FAQ: The FAQ page covers common account and privacy questions
For unresolved privacy concerns, you also have the right to contact the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Data Privacy Act.
About this policy: This Privacy Policy was written to be readable for Filipino players, not just lawyers. If any part is unclear, please ask — we'd rather explain it than have a player guess at what it means. Hannoline's commitment to transparency extends to how we communicate about data practices, not just to the practices themselves.
How Hannoline Protects Your Privacy
Not just words on a page — here's what privacy protection actually looks like on hannoline.
End-to-End Encryption
Every connection between your device and hannoline is encrypted via TLS. Your login credentials, financial details, and personal data travel through secure channels at all times.
No Third-Party Data Sales
Hannoline does not sell, rent, or share your personal data with advertisers or data brokers. Your information is used only to run your account and comply with our legal obligations.
Secure Local Payments
Hannoline never stores your full GCash or Maya credentials, bank account passwords, or full card numbers. Payment data is handled directly by your payment provider through a secure connection.
Two-Factor Authentication
Add an extra layer of protection to your hannoline account with two-factor authentication. Even if your password is compromised, 2FA keeps your account locked down without your second factor.
Philippine Data Privacy Act Compliance
Hannoline operates in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act — including registration with the National Privacy Commission.
Transparent Communication
When hannoline updates its Privacy Policy, we tell you about it before the changes take effect — via email or platform notification — so you always know how your data is being handled.